Software Challenges

• Every small business relies on a handful of software to operate smoothly  (Outlook, Office 365, G-Suite, MS Office, Word, Excel, Adobe Acrobat, Cloud Software, QuickBooks)
• Software needs updates, can be buggy and just simply doesn’t always work
• Employees may need a hand in getting something done (exporting printing as PDF, shrinking an image, etc.)

Our Solution

• We manage your software 
• Your users can open tickets and we can help them live 
• Software updates are all done by us

The Challenge with Laptops

• Computers Break
• Laptops get lost or stolen
• Need to be replaced periodically and requires budgeting and installations costs

Our Solution

• Desktops are Automatic and cloud based
• No desktop or stolen laptop issues
• Hardware is seamlessly upgraded
• Performance is guaranteed

Malware is a Real Problem

• Small Business are infected by viruses and malware at unprecedented levels
• Malware can cost you money to fix if you are lucky to recover your data
• Data leaks and breaches can put you out of business

Our Solution

• Our seucirty packages are standard and include anti-malware
• Employee controls are in place to prevent installation or download of malicious software
• We are fast at identifying and responding to incidents to minimize any damage
• Backups are automatic with every plan so you will never lose your data.

The Challenge with Printers

• Printers run out of ink
• Printers suddenly stop printing
• Printers fall offline

Our Solution

• Our staff is on standby to support your printers 24/7
• We identify root causes to printer issues to avoid recurring problems.

Vendor Challenges

• Too many tech vendors to manage (ISPs, Software vendors, hardware, apps)
• Creating tickets is time consuming and frustrating process
• Many issues are left unresolved with vendors because of poor support

Our Solution

• We provide 24/7 support on your vendors
• We open tickets for you and follow up till resolution
• Our existing relationships with vendors allows us to efficiently navigate the vendor support process

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Employee Management Challenges

• Employee on-boarding is time consuming (emails, desktops, software) all need to be setup for new employees
• Employees may encounter issues with access, logins, password. Their downtime can be costly
• Departing employees require data to be transferred, laptops returned, accounts locked, etc, passwords changed

Our Solution

• Our cloud option provide quick user setup for new employees meaning quick employee on boarding
• We lock down the employees that leave and document the changes made

The Need for Monitoring

• Monitoring is an essential component of any technology-dependent small business
• Small businesses don’t usually invest in monitoring although it is a key component in preventing issues from happening (such as disk space, updates, high CPU pegs, and other connectivity issues)

Our Solution

• Monitoring is built into our service, therefore you don’t have to plan, invest or worry about setting things up
• Monitoring means smoother business operations, we reach out to you before a problem occurs

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The Audit Challenge

• As a small business owner, it is important to be able to prove accountability for compliance or employee reviews
• Today’s small business don’t have any insight into who is doing what on the system and lack of visibility can mean higher risk

Our Solution

• Our system is equipped to log every user’s account access from email access to desktop log-ons
• We can provide you with reports that you need 

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